Security and Trust
Security, privacy, compliance, fraud prevention, and more.
We always say, security and privacy are everyone's responsibility
Here at Jane, privacy and security are always top of mind. In fact, Jane has an entire team that dedicates 100% of their time to prioritizing your patients' privacy and the security of your data. At Jane, you are not just buying software, you're investing in trust.
While Jane works very hard to protect your accounts and data, we're only one piece of the puzzle. In fact, industry experts will tell you that a good security program is like many layers of Swiss cheese - no single layer is impenetrable on its own, so the more layers you have, the more protected accounts and data will be. And, privacy is the same! Everyone needs to be on the same page with privacy practices in order for personal information to be truly protected.
Getting started with some best practices
Getting to know Jane’s features
Check out our Security & Reliability features page to get started!
Now, let’s talk about what Jane does to keep your data safe
Jane is SOC 2 Type 2 and PCI DSS compliant
SOC 2 compliance is based on specific criteria for managing customer data correctly, which consists of five Trust Services Categories: security, availability, processing integrity, confidentiality, and privacy. Curious to learn more about what it means to be SOC 2 Type 2 compliant? Take a peek at this guide.
To provide you with Jane Payments, we ensure that we're PCI DSS compliant. In Jane's case, we don't actually store, transmit, or process any cardholder data; but, we do a lot behind the scenes to ensure that the environment supporting payment processing is secure! For more information, check out our guide on the topic.
A few helpful docs
Learn more about what we're doing to keep your data secure and what you can do to set up your account and use it more securely day-to-day.
Finally, here are our policies for some light reading
Policies and more
Here you'll find the policies and agreements that define what you can expect from Jane and what we'll expect from you:
Status page
Is something not quite right on your end? Check out our status page. If you're not seeing any issues flagged there, reach out at [email protected] or by phone at +1 (844) 310-5263 to connect with our Support Team.
Need more help?
If you have any questions around privacy or security, we can be reached at
[email protected]
as well as
[email protected].
You can file an Ethics & Compliance report
here.