Oh, no! Your device has just been stolen. What should you do?
On a positive note, ( I know… how could there be a positive to this!?) we designed Jane to handle these kinds of scenarios and we even have a dedicated Privacy and Security Team at [email protected] to help you out.
If you lose your device, or if you have reason to believe there are any suspicious sign-ins or activity within your profile, you’ll want to take these four steps right away:
- Change your Jane password
- Enable 2-Step Verification
- Change your email account password
- Review your session activity
Here’s how to do that:
Step 1: Change Your Password
If your device was stolen or there was an unauthorized sign-in, here’s how you can block access:
Since it’s likely you would still be signed into a session on a stolen device, you’ll want to change your password on another device which will end all other active sessions. Here’s a Jane guide that goes over how to reset your password: Jane Guide - Changing Your Password
Keep in mind that in order to change your password, you will need to enter your current password that you just used to sign in:
Now, you may be wondering, why does Jane ask you to enter your “current password”? This is an extra feature we added to ensure that it is “you” that is wanting to change your password. Also given that you may have had your Jane account open, we wouldn’t want anyone to be able to change your password, and take control over your account.
Once you reset your password, it will automatically log you out of all of your current active sessions as mentioned.
Step 2: Enable 2-Step Verification on your Profile
Enabling 2-Step Verification (also known as 2FA or MFA) on your profile is an extremely effective security measure to prevent unauthorized sign-ins.
With 2-Step Verification on, you’ll need your password and a unique, one-time code each time you log in, making it much harder for anyone other than you to log into your profile.
Step 3: Change the Password on your Email Account
Next, as a precaution, you’ll also want to change the password for the email address on file with Jane. Email addresses are often used to recover or reset passwords of online accounts — which includes your Jane account! — so it’s a good idea to make sure your email is also locked down and secure.
If your email supports it, we always recommend enabling Multi-Factor Authentication to make it harder for anyone other than you to log into your sensitive accounts.
New Device Sign-In Email
Speaking of email, if Jane recognizes that a new device has signed into your profile, you’ll also receive a “[New Device Sign-In]”(https://jane.app/guide/all-about-the-new-device-sign-in-email) email automatically. If you receive an email like this and it looks like it’s from a device or time you don’t recognize, we recommend immediately resetting your Jane password as above to log out all other active sessions:
Step 4: Review Activity in your Account
With all this done, your Jane account should be secure. Last, you can review the activity of your Jane profile to make sure everything looks good.
Jane tracks the activity of your login sessions and you can review these logs by clicking on your name on the upper right-hand corner and selecting My Account:
From there, select Username/Password where you can then select Manage Sessions:
On your Manage Sessions screen, you’ll see the date and time any sign-ins occurred and how it was signed into, on what device and browser, and the IP addressed used. To check the activity of a particular sign-in session, click View Activity — to end a particular session click End Session:
Once you have secured your account, the account owner will have the ability to head to Reports > Activity Log to monitor and review who accessed client records (if applicable). If you’d like to read more about our Activity Log feature, here’s our Jane guide: Activity Log
Additional Security Recommendations
After securing your Jane account and device, it’s important to review your email
Update Passwords for Your Email Providers
If your device is lost or stolen, promptly update the passwords for any email accounts you access on that device. This helps prevent unauthorized access to your emails and other connected services.
For instructions on changing your password for commonly used email providers, you can click the relevant links below:
- Change your password in Outlook.com
- Change your Apple Account password
- Change or reset your Gmail password
Set Up Two-Factor Authentication (2FA) for Your Email Accounts
Two-factor authentication (2FA) adds an extra layer of security to your email accounts, making it much harder for unauthorized users to gain access, even if they have your password.
To learn how to enable 2FA on your email accounts, here are some helpful guides for reference:
- How to use two-step verification with your Microsoft account
- Two-factor authentication for Apple Account
- Turn on 2-Step Verification for your Gmail Account
We hope this information is helpful, but of course, feel free to reach out if you need assistance at [email protected].