Jane Payments: Start Here

Have a question or need more details? The Jane Payments team is ready to help — just send us an email at [email protected].

Setting Up and Using Jane Payments

Wondering about something we didn’t cover? Our Jane Payments team would love to help. You can reach us directly at [email protected].

Jane Payments Terminal

📍 With the Jane Payments Terminal, you can link to each of your practitioner’s bank accounts to send them their payments directly. 💸 Yep, you heard that right, no need for multiple terminals.

Jane Payments FAQ

Feel free to click through the links below to find answers to our most frequently asked questions, or hop to the bottom to find additional resources. If you don’t find the answer, please don’t hesitate to get in touch!

Jane Payments & Stripe KYC Verification

Our payments partner Stripe requires more information from many of our Canadian Jane Payment accounts due to a regulatory update. If this update is required on your account, you will be notified by Stripe, Jane, and with a banner found by heading to Settings > Jane Payments. Depending on the spec...

Switching to Jane Payments

First, you’ll need to set up Jane Payments. To do this, full-access users can start by heading to Settings > Jane Payments. If you’re ready to go, click the blue “I’m in, let’s do this” button and follow the on-screen prompts and questions.

How to Verify if a Jane Payment Transaction Was Processed Successfully

Let’s go over these two options in more detail below.

Tips on the Jane Payments Terminal

Jane Payments Payouts Report

The Jane Payments Payouts Report provides a breakdown of all payouts that occurred within the specified date range.

Jane Payments Transactions Report

The Jane Payments Transactions Report offers a detailed breakdown of all credit card transactions processed through Jane Payments within the specified date range, along with the total amounts for the selected period.



Jane Payments Monthly Processing Report

This report is designed to give you a detailed breakdown of the number of transactions and the total value of transactions processed each month throughout the previous year.



What You’ll See on the Jane Payments Terminal

Welcome to the Jane Payments Terminal guide! This guide is here to help you get comfortable with your terminal, whether you are setting it up for the first time or just getting to know its features better. We’ll walk you through each page on the touchscreen with visual references and simple descr...

When do I get my Jane Payments deposits?

With Jane Payments, you’ll receive a deposit every business day on a two day rolling basis (so Monday’s transactions deposit on Wednesday morning, and Friday’s transactions deposit on Tuesday morning).

Chargebacks & Disputes

ℹ️ Any cardholder can initiate a chargeback, also known as a payment dispute, by asking their bank or card provider (whatever institution they got their card from) to reverse the charge. This can happen for a few different reasons. Perhaps they don’t recognize your clinic name on their credit car...