All About the New Device Sign-in Email

You’ve just received an email saying that as a security precaution, we’re letting you know about a new device signing into your profile:

An image of what the new device sign in email looks like

So, what do you do now?

While this email is meant to notify of a new device sign-in, and that may feel alarming, there are a few reasons you’d receive this email outside of an attempted unauthorized sign-in. Let’s go over some of the reasons this email is triggered:

A New Device or Browser Has Accessed Your Profile

I’m sure this one feels very obvious! While there are other causes for this email to be sent which we’ll dig into, this email will of course be triggered if you use a device or browser to access your account that you haven’t used before. Maybe you bought a new phone or you usually use Chrome but used Safari one day. Both of these situations would result in the email being sent to you.

Incognito/Private or Recently Refreshed Browser

If you’re using a Private Mode (Safari) or Incognito window (on Chrome), Jane’s cookies will be getting wiped out every time, and so Jane will think that more devices are being used than are actually being used. Also if you’re in Private/Incognito mode, Jane won’t detect that the cookie has been set on a previous session and thus Jane will think that you’re using this device for the first time. In general, Jane doesn’t recommend using incognito or private tabs.

Similarly, if you’ve recently refreshed your browser by clearing out your cookies, similarly, Jane will think the device is accessing for the first time because there isn’t a history that she can track.

Upgrades and Updates

If you’ve recently upgraded your hardware or completed a major software update, these changes can trigger the new device sign-in email to be sent to you. As well, we’ve recently seen a number of instances where an unknown session appears due to anti-virus/anti-malware services running on email servers.

📍It’s important to note you cannot disable these notifications, as they are a security measure to keep your Jane account safe.

Additional Security Recommendations

If you receive a new device sign-in email and are unsure whether the sign-in was authorized, it’s important to take proactive steps to secure your email accounts.

Update Passwords for Your Email Providers

To help keep your email accounts safe, updating your passwords regularly is a simple and effective step. For instructions on changing your password for commonly used email providers, you can click the relevant links below:

Set Up Two-Factor Authentication (2FA) for Your Email Accounts

Two-factor authentication (2FA) adds an extra layer of security to your email accounts, making it much harder for unauthorized users to gain access, even if they have your password.

To learn how to enable 2FA on your email accounts, here are some helpful guides for reference:

Still Have Concerns?

If you’ve received this email and through these tips aren’t confident that the session wasn’t triggered by you, a good first step is to reset your password just to be safe. From there, you can reach out to Privacy and Security Support at [email protected] and we can help you to investigate and ensure everything is secure.

Jane's Guide

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